IDES fraud problem is easy to solve, experts say

The Illinois Department of Employment Security (IDES) was underfunded, understaffed, and underprepared at the beginning of the pandemic. Now, nearly a year into the pandemic, there are still issues with getting claimants their benefits — mainly with fraud prevention and the heavily criticized callback systems that leave Illinoisans waiting by the phones for months at a time. “If somebody is still not getting their benefits, it’s still bad,” Rep. Mike Murphy, R-Springfield, said.

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